WhatsApp Chat

WhatsApp is the world's most popular messaging app, used daily by over 2 billion people. WhatsApp Chat brings this familiar communication channel directly into your PrestaShop store, letting customers reach you through the app they already know and trust.

The chat widget appears on your store as a floating button that customers can click to start a WhatsApp conversation. On mobile devices, it opens the native WhatsApp app; on desktop, it opens WhatsApp Web. The conversation continues seamlessly even after the visitor leaves your store — unlike traditional live chat solutions where the conversation ends when the browser closes.

Product sharing integration lets you send product links within the WhatsApp conversation thread, complete with images and prices. This is particularly powerful for consultative selling: a customer asks about a product, you can instantly share alternatives, complementary items, or upgraded versions directly in the chat.

Configure opening hours and automated responses for a professional communication experience. Set a first-message template that greets visitors when they initiate a conversation, and an absence message for when you're unavailable. The widget can be positioned anywhere on the page, sized to your preference, and styled to match your store's design.

WhatsApp Business catalog integration allows you to share your product catalog directly within the messaging interface, giving customers a browsable product experience without leaving the conversation.